Refund policy

Refund policy

We really hope you love your Aura order. But if not, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that you will be responsible for covering the postage cost of your return. Please consider using a trackable shipping method and keep proof of purchase, as Aura leisure will not be held accountable for any damaged or lost goods.

To start a return, you can contact us at auraleisure@hotmail.com. A member of our customer service team will check stock levels if you have requested to exchange, and will respond with a returns form for you to fill out. Please include this in your returns parcel. 

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

On the rare occasion that you may receive a faulty item, a full refund or replacement will be issued up to 30 days after receipt of the goods if they turn out to be faulty. 

Faulty items include those that have manufacturing faults, and does not include items that have not been washed according to the wash care instructions, or items that have been worn at an incorrect size.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us auraleisure@hotmail.com

We are not able to refund shipping costs for a return. Return shipping costs will be covered from the buyer.

Socks are non-returnable for hygiene reasons.